Refund policy
Pegasus Customs – Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Timeframes
Estimated delivery times:
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Standard Delivery: 5–8 business days
Please note:
These are estimated timeframes and may vary due to factors outside of our control.
3. Shipping Costs
Shipping costs are calculated at checkout or included in the product price where applicable.
4. International Shipping & Imports
Some products may be sourced from international suppliers.
Pegasus Customs:
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Handles all logistics
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Covers import duties and taxes unless stated otherwise
Delays may occur due to customs clearance processes.
5. Tracking Information
Once your order has been shipped, a tracking number will be provided.
Please allow 1–2 business days for tracking updates to reflect.
6. Delays & External Factors
Pegasus Customs is not responsible for delays caused by:
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Customs clearance
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Courier delays
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Weather conditions
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Incorrect customer information
However, we will assist where possible.
7. Incorrect Address
Customers are responsible for providing accurate delivery details.
If incorrect details are provided:
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We are not liable for lost parcels
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Additional shipping fees may apply
8. Lost or Damaged Parcels
If your order arrives damaged or is lost:
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Notify us within 48 hours
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Provide photos (if damaged)
We will investigate and resolve accordingly.
9. Delivery Confirmation
Delivery is considered complete once the courier confirms delivery to the provided address.
10. Contact
For shipping-related queries:
Pegasus Customs
p.customs.info@gmail.com